Collecting mobile screenshots and screen recordings

When abnormalities occur in mobile AR visual effects, please promptly collect screenshots and screen recordings of the anomaly and submit them to the EasyAR technical support team. This helps us quickly locate and resolve the issue.

Mobile screenshots

• iPhone series
• Android series (all models)

1. Models with Home button (e.g. iPhone 8, iPhone SE, etc.)
   Simultaneously press and quickly release the Power button and Home button. A screen flash and "click" sound indicate a successful screenshot.

2. Models without Home button (e.g. iPhone X and later)
   Simultaneously press and quickly release the Power button and volume-up button. A screen flash and "click" sound indicate a successful screenshot.

Mobile screen recordings

iPhone series

1. Starting recording
   Click the "Screen Recording" icon. Recording begins after a 3-second countdown.
   To capture your voice: Long-press the recording icon and tap the microphone icon until it turns red.
   

Note

Full-screen models (iPhone X and later): Swipe down from the top-right corner to access Control Center.
Non-full-screen models (iPhone 8 and earlier): Swipe up from the bottom edge to access Control Center.

2. Stopping and saving
   Tap the recording icon in Control Center again, or tap the red status bar at the top of the screen and select "Stop".
   Recordings are automatically saved to the Photos > Screen Recordings album.
   

Android series (major brands)

1. Opening recording tools

• Method 1
• Method 2
• Method 3

Pull down the notification shade from the top of the screen.

2. Starting recording
   Click the "Screen Recording" icon.

3. Stopping and saving
   Tap the floating icon or "Stop" button in the control center. Videos are saved to the gallery.

File feedback

Submit collected screenshots and screen recordings to the EasyAR technical support team.

Related topics

How to clearly communicate visual anomalies