Issue report

Note

EasyAR Mega users must read Mega FAQ and Issue reporting and feedback.

Note

Before reporting issues, ensure you use the latest SDK version and reproduce the issue in the sample. Many issues may be fixed in newer versions. EasyAR primarily supports issues reproducible on the latest version. Additionally, Unity itself may have issues, some of which can be resolved by deleting the Unity Library folder or Unity-generated XCode projects.

Please use the built-in Ask feature to assist in checking and collecting feedback information.

This window can be opened from the EasyAR > Sense > Ask menu

Information is incomplete when opened; you need to select the environment and features used

If reporting issues on mobile or headsets, copy the Session Dump information log

Then fill it into the text box

Finally, after completing all steps as prompted by the window, click the copy button in the top-right corner to copy all information

Note that this interface is not only for obtaining reports but also guides you through preliminary issue screening. Please use it carefully.

If encountering crashes, refer to crash analysis (Android iOS/macOS/visionOS Windows) to obtain relevant information. Generally, issue reports will be invalid without complete information.